Multiple people in our league are trying to renew, myself included, and are getting “Deposit Failed To Process - Term ID” errors. Multiple people across multiple devices.
This is probably on our end. I’ll check it out ASAP. I believe a number of folks have also already renewed for this upcoming year.
We’ve had 4 renew, two of us just tried to and got that error.
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I’ll check it out!
Paydala is working with me on this and I expect it to be resolved today or tomorrow.
I’ve temporarily disabled renewals while I continue to work on this issue.
I do not expect it to affect the renewal deadline, though this timing could be better!
Thanks for the heads up.
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The team extension deadline is Aug 1 but when I click on Extend Now, the balance and bank icons are grayed out
Still working on this issue. Will update when I have more.
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Alright, we’re still paused on football renewals. I’ll have either a “we’re all good” or a “we’re going to push back the renewal deadline” update tomorrow sometime.
None of this affects anything other than the football renewal deadline, i.e. keeper deadline remains the same, etc.
Balance withdrawals remain available as well.
I can’t renew either. I wrote a complaint on another thread about the payment system. Now my best team I can’t pay for. The only option I get is to “cancel.”
If you have a prize balance you can renew out of it. Credit card and bank deposits are currently paused, as described in this thread. If you don’t have a balance, the “Cancel” button is so you can close the payments popup, ie cancel the current transaction.
Did you read this thread before replying to it?
Due to renewals being paused, I have extended the deadline to renew your football teams to August 8, 2025.
Normally on August 1, any team that has not been extended will be locked until they are paid for. Ottoneu gives a 7 day grace period before marking those teams as abandoned and making them available to the general public.
The deadline will now be August 8 and the grace period will last until August 15.
I’ll update this thread when I know more about when renewals will be available.
For those of you that want to join or create new leagues, please email help@ottoneu.com and I’ll get you sorted.