Payment troubleshooting / issues

The system is working and we’ve received a number of successful payments for all 3 sports since it launched. It sounds like your issue is with your computer allowing Ottoneu access to your location, which we need for compliance reasons - we need to know what state or country every user who plays Ottoneu is in, nothing more granular than that.

You may want to read this post about location settings

Or you may want to revisit your browser settings. If you are using Chrome for example, in your address bar when you are on your Ottoneu dashboard you will see something that looks like a map pin:

Screenshot 2023-10-25 at 11.13.11 AM

You’ll want to click that if it has a red line through it or a red X and make sure location access is allowed for ottoneu.fangraphs.com

If you have more details about what kind of device you’re trying to use and what browser you’re trying to use, I’m happy to help you figure out how to allow location access. I noticed you also emailed me, so if you want to continue the conversation over email, just send me that information directly and I’ll do what I can to help out.

Thanks!

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