Payment issues?

[skearney4]

I have a manager trying to take over an abandoned team that is having issues paying.

“I get an error every time I try to pay. Sometimes it says it can’t verify my location, other times it just says transaction error can’t proceed. WTF??”

Any advice?

[nivshah]

Here are some threads about this from last year when the issues were more prevelant:

Payment troubleshooting / issues

Hey everyone, As we get closer to the oft-delayed deadline for basketball and football renewals, I wanted to capture any issues people were having with our new payment processor. I’ve received a couple of notes in Slack, mostly resolved by sorting out location access, but I’ve also heard of a couple of folks having trouble verifying themselves via the emailed or texted six digit code. If this or something else is affecting your ability to pay, please let me know here with as many details as you…

Note on Location Settings for Paydala

I was having issues with getting the location to work on Firefox with my Macbook - I was hitting accept on the location access prompt, double checking the settings afterwards, turning off all my privacy / security extensions etc etc - and was having the Paydala popup just hang and not do anything. The solution was turning on location services in the system settings, not just my browser settings. For Macs this is System Settings > Privacy & Security > Location Services and then turn it on for yo…

Paydala unable to get user location

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I would recommend having this person search on the forums for some answers and email me directly if they continue to have problems.